Bob Marchant and Ann MacCarthy helped the department store chain place Andre Joyner as director of human resources. Behavioral interviews, in-depth screening and a competency-based framework were integral to the selection of Mr Joyner, the former senior vice president, head of human resources at Victoria’s Secret, for this critical role.

September 21, 2021 – Retailers face major shifts in their businesses that call for ‘unprecedented responses’ from CEOs who are able to effectively lead change, intuitively and analytically understand consumer shifts, and respond to consumer demand. ambiguity, according to research consultants. Developed markets, excess retail capacity, rising prices, the shift to omnichannel retailing and the unpredictable pace of change in consumer buying habits are all affecting the kind of leader retailers need.

EA Hughes & Co., a retail and consumer-focused executive search division of Solomon Page, recently partnered with JCPenney to identify and place Andre Joyner as director of human resources. CEOs Bob Marchant and Ann MacCarthy led the research and took a unique and personalized approach to the mission.

The team was able to assess the technical and cultural suitability of the candidates assessed for the role of HRD following behavioral interviews, in-depth selection and a competency-based framework, which defined the competencies required by JCPenney. . Mr. Joyner was identified on the basis of his extensive experience and reputation within the industry.

“We are delighted to have played a pivotal role in appointing JCPenney’s HRD, a position more crucial and influential than ever,” said Mr. Marchant. “It is a privilege to continue to work with long-standing partners to identify and place exceptional talent, and Ann and I look forward to the future success that this key placement will bring to JCPenney.”

“JCPenney is delighted to announce the appointment of André Joyner to the position of Senior Vice President, Chief Human Resources Officer of the company. Joyner brings more than 20 years of transformative human resources and management experience in the retail, healthcare and consumer packaged goods industries, ”the company said in an article.

Mr. Joyner brings to JCPenney over 20 years of innovative human resources and management experience in the retail, healthcare and consumer packaged goods industries. Most recently, he served as Senior Vice President, Head of Human Resources at Victoria’s Secret, where he led the brand through a significant organizational transformation. Earlier in his career, Mr. Joyner held senior human resources positions at Merck & Co. and Pepsi-Cola Bottling Group. He holds a Masters in Human Resources and Industrial Relations and a Bachelor of Arts in Sociology from the University of Illinois at Urbana-Champaign.

In his new role at JCPenney, Mr. Joyner will be responsible for developing and executing strategic human capital decisions and leading the human resources functions of the company. He will report directly to JCPenney’s interim CEO Stanley Shashoua.

JCPenney Co. Inc., one of the nation’s largest clothing and homeware retailers, combines a large footprint of approximately 850 stores in the United States and Puerto Rico. The company has approximately 95,000 associates around the world.

Retail focused recruiters

Founded in 1991 by Elaine Hughes, EA Hughes & Co. focuses on executive search in retail and consumers. The firm serves clients in the retail and consumer clothing, home furnishings, beauty, digital, e-commerce, footwear and other industries. EA Hughes is headquartered in New York. In January, EA Hughes was acquired by New York-based research firm Solomon Page. “Elaine has influenced the careers of many senior executives in retail and fashion and has championed women in the industry by example and involvement in many organizations over the past three decades,” said Sue Lamoreaux, Managing Director of Solomon Page.


Why talent is key to a resurgence of the post-pandemic retail industry

These are revolutionary times for retail with COVID-19 accelerating some fundamental trends in the industry. This in turn has created a fertile environment for executives most able to stand out and chart a course for a successful, digitally-driven future, according to a new report from Melissa Reed, a consumer and sales partner at the United States. detail with HI Executive Consulting (HIEC). “The past year has certainly rocked the retail boat and the ramifications are widely felt, including the realization that the crisis has created great opportunities as well as challenges,” she said. “These are currently being seized by the most knowledgeable leaders in the industry and therefore, for businesses to take full advantage of the new retail landscape, they need to look to invest in these kinds of people. “

There’s no denying that it’s been a tough time for retail, but some CEOs have also pointed out how invigorating it has been. “They’ve been able to think outside of the box and move change forward at a rapid pace,” Ms. Reed said. “They were also able to initiate these changes without necessarily seeking approval from the board of directors. Such actions have arguably been swept under the COVID-19 carpet. “


Mr. Marchant is a seasoned executive search leader who brings more than 20 years of experience and leadership to the retail, fashion and consumer industries. He went from a 15 year career in the retail industry to executive search based on his expertise across the retail business and his approach to meeting cultural needs and operations of its customers. He has experience recruiting across a wide range of disciplines including marketing, supply chain, merchandising, finance, operations, creation and sales. Mr. Marchant also has functional experience in the digital world both in e-commerce extensions of brick and mortar companies as well as in pure-play organizations.

Its clients are based in the United States and include publicly and privately sponsored retailers and consumer brands that range from leading Fortune 500 multi-channel organizations to midsize businesses and start-ups. Mr. Marchant’s clients include Disney, PetSmart, Zulily, Family Dollar Stores, The Finish Line, NYX Cosmetics, MGA Entertainment, Focus Brands, Floor & Décor, Vans, Westfield Corp. and Forever 21.

Ms. MacCarthy has spent over 20 years recruiting CEOs and other senior executives and vice presidents for clients across all distribution channels. “The retail and consumer sectors she serves recognize that her ability to forge effective partnerships is based on her insider experience as a CHRO for Gestetner PLC and in leadership roles in human resources. at Sara Lee and US Industries Apparel Group, ”said EA Hughes.

“I am proud of the fact that over 90% of the candidates I have recruited over the years have stayed with the company for more than five years and have made a major contribution to these companies,” said Ms. MacCarthy.

Related: Skills Gaps Explain Why We Need To Invest In People

Contributed by Scott A. Scanlon, Editor-in-Chief; Dale M. Zupsansky, editor-in-chief; and Stephen Sawicki, Editor-in-Chief – Hunt Scanlon Media

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